Warranty and service

All of the Crypton products come with a 1 year warranty from the date of sale. If you find defects or malfunctions, you can contact our support service by email. Our technicians will help you as soon as possible.

Also, we provide post-warranty and/or service maintenance of Crypton products.

Warranty repairs may be refused if:

• the safety of the warranty seals is violated
• there is mechanical or other damage that has arisen as a result of deliberate or careless actions of the buyer or third parties
• the rules of use set forth in the operational documentation have been violated
• the serial number in the product's memory has been changed, erased or cannot be installed

The warranty does not cover the following faults:

• natural wear and tear of equipment
• accidental damage caused by the customer or damage caused by negligence or use (exposure to liquid, dust, foreign objects inside the case, etc.)
• damage caused by abnormal overvoltage or undervoltage in the mains or incorrect connection to the mains
• damage caused by using the product for other purposes